Session 2 AM

Mobility, Chatbots + Messaging

Work from Session 1

• Create your blog on blogger - this is where you will post all of your work for the digital week sessions
• Try out Notegraphy
• Write a post in your blog - Impact of Customer Decision Journey in your selected industry
• Feel free to search for an image to visualize your point of view - upload in your blog post

Please use this form to send me your blog link...thanks.

Session 2 - Mobility, Chatbots + Messaging

Session Outcome

• Understanding the use of chatbots for customer communication, service and purchasing

Define - 

• Research the definition of chatbots and post a definition in your blog, using your own words - Spanish OK
• Find a Youtube video of a chatbot example, embed in your blog
• Research 'conversational commerce' - post a definition in your blog

Concept - Presentation - we viewed chatbots yesterday during session 1

Impact - what do you think - create a post in your blog

• How will messaging change customer service in your industry
• How does purchasing via chatbot impact your industry

The Way Forward - Links and Resources

• Chatbots Magazine
• Chatbots for Customer Service

Survey + Submit your Work - please this link

Homework - for Session 3

• Read this short article on wearable clothing in sports
• Find an example to share in tomorrow's class - hint, if you like fashion, search for 'twitter dress' on YouTube